Returning Boxes

We Only Collect A Foil Filled Box

We don't pickup a return box unless it's FULL of the foil insulation from 6 boxes from previous orders. This is because we pay a separate courier - Fastway Couriers - to pickup return boxes as our current refrigerated couriers don't do pickups. It's costly to have the courier return a box to us. So, to offset the cost, we only allow a foil filled box to be returned. This keeps it viable as we can reuse the foils. Heres how to return a full box of foil insulation...

box return process


Further Points

  • Please don’t return any ice bottles or cardboard in the return box. We ask that you only fill the return box with foil insulation.
  • Please recycle the excess cardboard boxes and ice bottles in your yellow bin. The cardboard boxes can also be used for storage.
  • While we would prefer to have all cardboard and ice bottles returned, it is logistically and financially not viable. Our main focus is getting back the foil sheets as they are non-recyclable and we can reuse them.

Thanks for your attention to this.