How It Works

When Do You Deliver And What Time Should I Order?

To allow us time to collect, pick and pack your fresh produce, we have order cut-off times a few days before delivery. Please check the delivery days available to you and the cut-off times you need to order by using our delivery checker. You can choose your delivery day at checkout.

 

Do I Have To Be Home To Receive Delivery?

No, you are not required to be home. Our couriers are instructed to leave your order at the door if no-one's home. Your order is delivered in a refrigerated van and is chilled with an ice bottle. So your produce will remain fresh and cool into the evening until you unpack it.

 

How Do I Order?

  1. Add items to your cart.
  2. Go to checkout by clicking the cart icon then the checkout button (your delivery fee will be calculated at checkout when you enter your address).
  3. Enter your account details, delivery details and order preferences.
  4. Checkout with either PayPal or credit card.

An account will be created when you place your order, so you can easily log back in next time and save re-entering your details.

 

How Can I Pay?

We accept payment via PayPal or Credit Card.

 

How Do I Know It Will Be Fresh?

  • The Best Selection - We are located inside United Organics wholesale warehouse, the largest organic produce wholesaler in Queensland. So we have access to the freshest stock as it comes in each day. Each item is selected within strict quality control guidelines as if we were selecting for ourselves. In this business quality is top priority! If you the customer are not choosing it yourself then we better be choosing the best for you!
  • Tight Quality Control - If any stock is not of satisfactory quality, we will not pack it! We do not believe in the short term profit gained by packing bad quality produce, we believe in creating trusting happy customers!
  • 100% Refrigerated Supply Chain - Orders are picked in our constant 16 degree packing room, then chill packed with an ice bottle for extra freshness. Refrigerated vans bring it to your home so its cool even if you get home late.
  • We pack heavier items on the bottom of the box so your precious goodies arrive in the best possible condition.

 

What If Somethings No Good?

We aim to do our best, but sometimes we can slip up or produce can get damaged in transit. Please let us know if you have any issues and we will refund appropriately without question.

If there are any stock shortages on your order, we will process a refund when your order is dispatched. Refunds will go directly to your credit card unless you paid with your PayPal linked bank account, in which case the refund will go to your PayPal balance. This balance can then be used for a future order, or another PayPal purchase.

 

Substitution Options

Occasionally, stock can become unavailable due to supply shortages. On the checkout page, you can choose to either allow us to make substitutes (we will only pack a similar item), or just have us deduct and refund the item

We will only substitute equal or lower value items
If an item is unavailable, the item we substitute will always be either the same price or less. If we can only substitute a higher value item, there will be no extra charge.

Got special needs?
You can further fine tune this choice by entering any specific instructions in the "special packing instructions" section of your account. For example you may never want us to substitute cavendish bananas to lady fingers even though you've allowed substitutions.

You can change your substitution option when you create your account or edit your delivery details.

 

Shop Risk Free With Our 100% Quality Guarantee

If you are not reasonably satisfied with an item, just let us know and we'll happily refund the item.

Please feel free to Contact Us if you have any further enquiries!