Meat Dispatched Frozen:

Meat products are sent out frozen at -18°C and packed with an icepack. Our refrigerated vehicles run at around 4°C, so usually the meat will still be frozen when you unpack your order.
But if the box sits at your door for hours on a hot summer day and you get home late, we can’t guarantee the meat will still be fully frozen when you unpack. If your fish is thawed, just keep in the refrigerator and eat within a few days.